Please read these Terms and Conditions carefully before using the clud99 platform. By registering or using any of our services, you agree to comply with all terms stated herein.
We have summarised the key points of clud99's Terms and Conditions for easy understanding by all players
Clud99 account registration is open to individuals aged 18 and above. Each player may only hold one registered account. Registration information must be accurate, complete, and kept up to date at all times.
All deposits are processed instantly via supported payment methods. Withdrawals are processed within 15 minutes once identity verification (KYC) is complete. Minimum and maximum limits apply to both deposits and withdrawals.
All bonuses are subject to the specified wagering requirements. Bonuses are non-transferable and must be used within the stated validity period. Bonus abuse may result in account suspension.
Players are solely responsible for the security of their password and login credentials. clud99 will never ask for your password through any channel. Enable two-factor authentication (2FA) for added protection.
The use of automated software (bots), hacking, cheating, or any activity that compromises the integrity of the platform is strictly prohibited. clud99 reserves the right to close accounts and withhold associated balances without prior notice.
Clud99 is committed to responsible gaming. Players can set deposit limits, time limits, and request account breaks at any time. We encourage all players to play within their means.
These Terms and Conditions constitute a binding agreement between you as the user and clud99 as the platform operator. By accessing or using any part of the clud99 platform, you fully agree to all terms stated below. If you do not agree with any part of these terms, please discontinue use of our platform immediately.
By registering an account, accessing, browsing, or using any services provided by clud99, you hereby acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and all related policies, including our Privacy Policy and Responsible Gaming Policy.
These terms apply to all users of the clud99 platform, including visitors, registered members, and anyone accessing our platform content through any device or channel — whether via the website, iOS or Android mobile app, or any other interface provided by clud99.
Clud99 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you remain informed of the latest terms applicable to your use of the platform.
Use of the clud99 platform is restricted to individuals who meet the following eligibility criteria:
During the registration process, you are required to provide truthful, accurate, and complete information — including your full name, date of birth, email address, and active phone number. Inaccurate information may result in your account being suspended and any account balance withheld pending completion of identity verification.
Each individual is only permitted to hold one registered account only. Holding multiple accounts by the same individual is a serious violation of these Terms and Conditions and may result in the closure of all such accounts and forfeiture of all associated balances and bonuses.
Following account registration, clud99 reserves the right to require you to complete an identity verification process (KYC – Know Your Customer) before any withdrawal is approved or certain transaction limits are reached. Documents that may be required include:
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. clud99 will not be liable for any loss or damage arising from your failure to protect your account information. If you suspect unauthorized access to your account, please contact our support team immediately.
Accounts that have been inactive for more than 12 consecutive months may be subject to a monthly administration fee or automatic closure in accordance with the policy in effect at that time.
Clud99 supports a variety of payment methods commonly used by players in Malaysia, including FPX, DuitNow QR, local bank transfers, and approved digital wallets. All deposits will be credited to your account instantly upon confirmation from the payment processor.
Regarding deposits:
Regarding withdrawals:
Any attempt to make a withdrawal without meeting the applicable bonus wagering requirements will result in the bonus being automatically forfeited before the withdrawal is processed.
Clud99 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, reload bonuses, free bets, and VIP loyalty program rewards. Each bonus offer is subject to specific terms and conditions stated on the relevant promotions page.
General terms applicable to all clud99 bonuses:
Clud99 provides a wide range of game categories including video slots, fish shooting games, bingo, live casino with real dealers, sports betting, and esports betting. Each game category has its own specific rules, and players are responsible for understanding those rules before they start playing.
Players confirm that they are playing in their own personal capacity and not as a representative or agent of any other party. Playing on behalf of others or acting on instructions from third parties during a gaming session is strictly prohibited.
All clud99 users are required to conduct themselves respectfully and responsibly while using the platform. The following activities are strictly prohibited and may result in account suspension or closure without prior notice:
Serious violations of these conduct terms may result in permanent account closure, forfeiture of all balances and bonuses, and reporting to the relevant authorities where required by law.
Clud99 is committed to the privacy and security of all users' personal data. The collection, processing, and storage of your personal data is carried out in accordance with our Privacy Policy, available at Privacy Policy page and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
By using the clud99 platform, you agree to:
Clud99 protects all user data using 256-bit SSL encryption, the highest industry security standard. We will not sell, rent, or disclose your personal data to third parties without your consent, except where required by law or to meet regulatory compliance requirements.
Clud99 reserves the right to suspend or close the account of any user in the following situations:
You may also request to close your own account at any time by contacting our customer support team. Before account closure is processed, all outstanding bonus wagering requirements and any pending transactions must be fully settled first.
In cases of account closure resulting from a breach of terms, clud99 reserves the right to withhold and forfeit any remaining account balance upon completion of the investigation. Players who disagree with the outcome may submit an appeal through our official support channels.
Clud99 provides its platform on an "as-is" and "as-available" basis. While we strive to keep the platform running without interruption at all times, clud99 makes no guarantee that the platform will always be free from errors, outages, or technical delays.
Clud99 is fully committed to responsible gaming practices and player well-being. We believe gaming should be a fun source of entertainment — not a source of stress or burden for anyone.
Responsible gaming tools available to all clud99 players:
For more information about our responsible gaming programme, please visit the Responsible Gaming. If you or someone you know needs help with gambling addiction, expert support resources are available through our support team.
Clud99 reserves the right to update, modify, or replace these Terms and Conditions at any time. Any material changes will be communicated to users via in-app notifications or registered email before taking effect, with reasonable notice provided.
Your continued use of the clud99 platform after any changes to the terms take effect constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically.
These Terms and Conditions are governed by and interpreted in accordance with applicable law, and any disputes arising in connection with them shall be resolved through mutually agreed channels.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact our team via:
The clud99 support team operates fully in Bahasa Malaysia, 24 hours a day, 7 days a week — ready to assist you with any questions regarding the Terms and Conditions or platform usage.
Register a clud99 account today and enjoy a safe, fair, and exciting gaming experience. Over 500,000 Malaysian players have trusted clud99 as their platform of choice.